Expect 1 to 2 Week Shipping Delays. Due to high call volumes, please click here if you need to contact us.
With an affordable flat rate and fully insured packages, our straightforward
shipping policy offers value
How we safeguard you
We charge a flat fee of $14.95 for all standard size packages shipped to destinations in the
United States, including
Alaska and Hawaii. If you reside outside of the United States, please contact our CareTeam
to discuss specific shipping
rates and order requirements.
Flat Rate Shipping
We charge a flat fee of $14.95 for all standard size packages shipped to
destinations in the United States, including
Alaska and Hawaii.
If you reside outside of the United States, please contact our customer
support staff to discuss specific shipping rates
and order requirements.
All orders are processed and shipped 48–72 hours after receiving your order
and prescription(s). Delivery times vary
based on your location so please allow 8 to 14 business days for packages to
be delivered. All orders are shipped using
regular airmail, and will be delivered to your door by United States Postal
Lost or Damaged Packages
If your package is lost or damaged in the mail, we’ll send you a replacement
at no charge. To request a reshipment,
please call our toll-free
customer support center during business hours.
Always keep us up to date with your current
location, including winter and summer addresses. Packages lost due to an
incorrect mailing address are not eligible for
reshipment or refund.
Your package can occasionally be delayed for several reasons including
holidays, adverse weather, and other shipping
delays. We know this can be frustrating, and we will do our best to update
you if we foresee any delays. To avoid
interruptions in your treatment, we recommend you place an order at least 30
days before your current supply will run